General Information

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Our Credentials

ASTA – American Society of Travel Agents
ARC – Airline Reporting Corporation
IATA – International Airlines Travel Agent Network
AAA – American Automobile Association Northern California approved Supplier

State of California Approved Travel Promoter –
Registration # 2014815-40

BASIC INFORMATION:

Most tours involve walking – at your own pace, and guests should be capable of handling their own luggage. Luggage handling is not included.

RESPONSIBILITY -Key Holidays, 1515 Oakland Blvd., Suite 180, Walnut Creek, CA 94596 and cooperating agents act only in the capacity of agents for the passenger in all matters pertaining to hotel accommodations, sightseeing tours, and transportation whether by railroad, motorbus, motor car, steamship, or plane, and as such, they shall not be liable for any injury, personal injury, damage, loss, accident, delay, or irregularity which may be occasioned either by reason of any defect on vehicle, adverse weather conditions, act of God, fire, or through the acts or default of any company or person engaged in conveying the passenger, or in carrying out the arrangements of the tour(s), or otherwise in connection there with. The right is also reserved to decline to accept or retain any person as a member of any party at any time or to cancel or alter any tour at any time. Some tours may be subject to cancellation should participation fall below the required number of passengers to operate. The National Railroad Passenger Corporation (Amtrak) is not to be held responsible for any act, omission, or event, during the time passengers are not on board their trains, or conveyance. The passenger contract between the National Railroad Passenger Corporation(Amtrak) when issued shall constitute the sole contract between the National Railroad Passenger Corporation (Amtrak) and purchaser of these tours and/or passenger. All conditions noted above are subject to the laws of the District of Columbia, U.S.A. All rates and features shown on this website are in U.S. Dollars and are subject to change with out notice.

Effective until Dec 31, 2016


SPECIAL PROMOTIONS & CONTESTS, UNLOCK KEY SPECIAL and KEY SAVINGS

Most special promotions may not be combined with any other offer or savings unless otherwise noted on promotion.  A special promotion or savings may be shown as a per person or per couple dollar (USD) amount. Most specials do not apply to third, fourth occupancy (special will apply to 1st & 2nd adult sharing a room) or child fares unless otherwise noted on promotion.  Savings may be applied to one tour destination, when multiple Key Holidays’ packages are reserved.  Special offers, promotions and contests are subject to availability.  Validity dates, if applicable, will be noted on promotion.

Special Promotions & Contests, Unlock Key Special and Key Savings may be changed or discontinued at Key Holidays’ and/or travel vendor’s discretion, at any time.


CHANGES & CANCELLATIONS (Amtrak Tour Packages)

Full payment is due after confirmation of reservations. An administrative fee of $20 will be charged for any change after confirmation. For cancellations received after documents are mailed or within 21 days of departure, a fee of 25% will be charged. No refund within 7 days of departure. Cancellation Waiver is available and recommended. Unused tour services or features are not refundable. Confirmation is subject to availability. Holiday or group prices may apply. *Change & Cancellation penalties are different for the Reno Fun Train and Sierra Scenic Trains packages, see below.

Yosemite Holidays Changes, Cancellations & Waiver
Without Key Holidays Cancellation: Waiver: 25% penalty from time of booking up to 18 days prior to departure. 100% penalty within 18 days of departure. Absolutely no refund for no shows.
With Cancellation Waiver: From time of booking to 12 days prior to departure, full refund minus cost of waiver. 100% penalty within 12 days of departure. Absolutely no refund for no shows.

CANCELLATION WAIVER (Amtrak Tour Packages)

Worried about having to cancel your tour? For the slight additional amount of $10 per person ($5.00 per child), all cancellation charges are waived. You may cancel your tour  up to 2 business days (Must be cancelled by calling Key Holidays directly at (800) 783-0783, Monday – Friday, 9AM – 5PM Pacific Standard Time) before your departure for any reason whatsoever! Simply advise Key Holidays that you wish to cancel and return your travel documents. Cancellation Waiver can be ordered only at time of booking. It cannot be added afterward. Without Cancellation Waiver, normal cancellation charges listed in ‘Changes & Cancellations’ will apply. Cancellations received within 2 business days (Not including Saturday & Sunday) of departure or that are a “no show” will not be entitled to any refund. Rail cancellations communicated to Amtrak directly and not called into Key Holidays will be subject to Amtrak Cancellation Penalties even if Key Holidays’ Cancellation Waiver was purchased.  All documents must be returned to Key Holidays’ office to receive a refund. * Fun Train and Sierra Scenic cancellation waivers are different, see below for details. Pacific Northwest Packages Cancellation Waiver covers up to 3 business days (Monday – Friday)  prior to departure. This waiver is not applicable to Yosemite Holiday Package, see above.

FUN TRAIN AND SIERRA SCENIC TRAIN CHANGES & CANCELLATIONS

CANCELLATIONS: From confirmation to 61 prior to departure, $10 per person charge. From 60 to 15 days prior to departure or after tickets have been sent, 25% charge. No refund 14 days or less.

FUN TRAIN AND SIERRA SCENIC TRAIN CANCELLATION WAIVER

CANCELLATION WAIVER: Highly recommended. Waives cancellation charge up to 2 business days  (Must be cancelled by calling Key Holidays at (800) 783-0783, Monday – Friday, 9AM – 5PM Pacific Standard Time)  before departure for full refund. However, no refund if cancelled within 2 days of departure (Not including Saturday & Sunday) or for no-shows or missed trains. Cost is $10 per person (non-refundable). Cannot be purchased after final payment is made. Non-transferable.


CRUISES & MORE CANCELLATIONS AND TRAVEL INSURANCE

These vary depending on cruise line or tour company. Information available at time of reservation or upon request.


PRIVACY POLICY

Information gathered at time of booking

It is our policy to keep your personal information private.

We understand the importance of privacy to our customers. We will not give or sell confidential or personal information about our customers to any third party not affiliated with Key Holidays, except as required by law. Only necessary information is given to our venders (usually customer name and travel dates).

If you have any questions about how your personal information is being used, please contact us.


DISABILITY AND WHEELCHAIR NOTICE

Key Holidays must be advised of any disability or wheelchair requirements at time of booking due to limited availability of “mobility impairment” seats and possible tour restrictions. Guests must bring their own wheelchair and travel with someone who is able to assist them.